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Shipping & Policies

Currently processing time for large orders is 6 weeks.Small quantities ordered and custom orders will be shipped in 2-3 weeks. All is custom made by hand with great attention to detail.

I ship from Bulgaria, Europe via Bulgarian Post with registered air mail. The packages are delivered to you via Bulgarian Post partners in your country- USPS for US, Canada Post for Canada, Australia Post for Australia, Royal Mail for UK, etc. I send all items with tracking number and the delivery requires signature. If you are not at home the postman will leave a note to you to contact the post office. 

Delivery usually takes: 
 
Europe: 10-15 business days

USA: 15-20 business days 
Canada: 15-20 business days 
Australia and New Zealand: 15-25 business days.

Please be patient as it usually depends on the work of customs!

IMPORTANT: I am not responsible for any customs charges that may occur upon receiving an item in your country. Custom taxes, if any, are solely a buyer`s responsibility.

  • Payment

    I accept PayPal and credit/debit cards. You don`t need to have an account to make a payment.

    • Refunds

    Please, read the descriptions carefully and see all photographs- if you need another photo of an item or if you have questions don`t hesitate to ask. I will be happy to answer to all of your questions!

    If you are unhappy with your purchase and decide to return it, please contact me first!

    I package every order carefully.
    If an item reaches you in a damaged condition I will re-send it to you or exchange it for similar item of equal value. I do require photographs of the damaged item.

    • Privacy

    VEN Decor Handmade does not share, sell, exchange or rent information about our customers. Your personal information (name, address, email) is used only to complete and for the shipment of your order. All information provided by customers remains confidential, except if it is required by law.

    • NoteColors you see on your monitor are not always the same as the real item. It depends on your monitor calibration.

     

    For any questions or requests you are welcome to contact me at

    info@vendecorhandmade.com

    My best regards,
    Nadia